IT Systems Support

Position: Part-time (2 days per week or equivalent)

Reports to: Head of Systems

Location: Nairobi

Start date: October

Responsibilities:

You will be first point of contact for the team when they:

  • need help resolving technical problems with Apple laptops, phones and software

  • need guidance to achieve particular tasks in the software we use

  • need access to different cloud based services that we use

You will be responsible for logging all support queries so that we can identify where we have staff training needs or need to adapt our software to better reflect changing workflows in the organization.

You will be responsible for escalating certain issues to the support team of a software vendor or colleagues in the Systems team where necessary.

When support questions recur, you will help in the creation of documentation and training to support and clarify the process to the rest of the team.

You will liaise with local hardware vendors who offer repairs and upgrades to our equipment.

Our Environment

We use Apple Macs and a wide variety of SaaS tools. You should be able to demonstrate a decent range of software knowledge, but experience with Apple hardware is not essential as we will offer full training for individuals that can show a systematic approach to problem solving. Familiarity with tools such as GSuite and Box is nice to have.

We provide an environment where your skills can flourish, together with offering a “small team” environment and mindset which will allow your role and responsibilities to develop quickly according to your proficiencies and personal goals.

Qualifications and Characteristics:

  • First and foremost you should be empathetic and display patience when helping the team with their day-to-day technical challenges. This is as important as prior in-depth technical knowledge;

  • You should be honest and security minded;

  • This is a part-time role, so you should be highly organized to ensure a smooth handover of ongoing issues on the days when you are not at SunFunder. 

  • Excellent written English

  • Strong attention to detail and a recognition that we follow specific workflows for each tool that we use; 

  • Good verbal communication skills;

  • Ability to work well with people from different countries and cultures and amenability to working with different time zones in an efficient manner; 

  • A good sense of humour, willingness to challenge entrenched views, and an ability to thrive and be resilient in a changing environment; 

  • A strong commitment to the social, environment and economic impact we can achieve through innovative finance;

  • Other qualities that are important to us include: independence, organization, a strong work ethic, intellectual curiosity, and a low-ego.

Compensation:

Compensation will be based upon your experience and skills.  We offer a unique work culture that strongly encourages a healthy life-work balance, and an opportunity to work with a fun, passionate and talented team.

Application Process:

Please send an email with the title “Systems Support” to: jobs@sunfunder.com by 9am, Monday 10 September.

Please include all of the following items:

1) Your resume

2) 2 references

3) Describe why you are the best person for the job (MAX: 200 words)

4) Tell us why we should use 2FA

Deadline:

Monday September 10, 2018